Work Management

Enhance community relations by providing all your departments with a single, consistent way to track and respond to citizen requests.

ONESolution Work Management is a Customer Relationship Management (CRM) system that provides a complete overview of all workplace activities, helping local governments improve community relations through an efficient tracking system. With ONESolution Work Management, your employees and managers can record, route and respond to virtually any request for service.

The CRM software streamlines workflow by automatically assigning new requests for service and notifying the appropriate staff, helping both team members and management understand and organize their work.

The Work Management/311 suite includes the following applications:

  • Customer Relationship Management
  • Asset Maintenance
  • Computerized Maintenance Management System (CMMS):
    • Work Orders
    • Task Management
    • Fleet Management

 

Benefits

  • Supports a single, universal citizen login across all hosted modules
  • Accepts credit cards, signature debit cards and electronic check payments
  • Utilizes the One-Point Payment Service, eliminating the need to locally store credit card data

Features

  • Employee access to self-service modules
  • Integrates with all Superion eGovernment applications
  • Supports municipal Twitter history and display