Our commitment to our customers continues beyond the initial installation of our products. With our world-class support, included upgrades, and your own personal client success specialist, you are investing in a lasting partnership.
Customer Support Journey
Our support team navigates product updates and support questions, ensuring your investment stays on the cutting edge of industry trends with dedicated support and development teams.
- U.S.-based technical support call centers (7 a.m. to 6 p.m. local time)
- Alerts for recurring issues
- Minimally impactful updates
Customers using any one of our suite of products are encouraged to interact through Connect Community, a social community network where users can share ideas, ask questions and solicit advice from peers who use Superion products. Connect Community is a complimentary portal that is available to all customers. The focus is customer-to-customer interaction, allowing members to connect with other users and Superion staff. Anyone can ask and answer questions within the community, find software release notes, share reports, and review the latest product enhancements. Customers also enjoy learning from the talented Superion staff who develop the software tools our customers use every day. Make time today to collaborate and connect to “Connect Community.”
Customer Connect Portal
The Customer Connect Web Portal is your gateway for 24/7 help and support of your Superion software solution. The portal offers a robust Knowledge Base source to answer questions about technical solutions and specialized business needs. With an easy-to-use search function, it’s an efficient way to locate previously addressed Help Desk question. Our Customer Connect Portal creates a uniquely collaborative environment through real-time support communications.
Client Success Team
Superion strongly promotes a collaborative relationship with our customers. Your Client Success Team is specifically focused on the products you use to provide greater focus toward you and your specific objectives. Our goal is to improve your customer experience by reducing turnaround time for requests and proactively meeting your product requirements. We believe this structure provides greater value to our customers with specialized teams and greater focus.